Bronte Goodieson did not know what a chargeback was until hundreds of dollars were taken out of her account.
The local artist from Sydney had sent off three paintings to an online customer in July last year when she got an email from e-commerce platform Shopify a few days later, flagging a problem with a recent order.
“It was a Sunday afternoon. I was just on a walk and I was checking my emails and it was like $460 is going back to this customer,” she told ABC News.
“So I checked it … and [the customers] haven’t emailed me … they didn’t contact me to show me what was wrong with the product.”
‘Friendly fraud’ costing retailers thousands
She is one of the many small businesses impacted by chargeback, a practice that was introduced in the 70s, around the same time as card payments, to…
