AT&T plans to credit the accounts of customers impacted by this week’s nationwide outage in its cellular service, the company officials said Saturday.
The Dallas-based telecommunications giant apologized in a statement for Thursday’s disruption, which impacted tens of thousands of customers as well as those with other cellular carriers who attempted to reach AT&T users.
“We recognize the frustration this outage caused and know we let many of our customers down,” company officials wrote in a statement on AT&T’s website. “We understand this may have impacted their ability to connect with family, friends and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.”
Officials said in the statement that they want “to help make it right” by automatically applying a credit to impacted customers’…
