The Tata Group is working on 100 generative artificial intelligence (GenAI) projects that are having a meaningful impact on customer experience, productivity and efficiency across its retail and manufacturing businesses, according to the group’s chief.
Addressing shareholders at Tata Consultancy Services Ltd’s (TCS’s) 29th annual general meeting (AGM) on Friday, Natarajan Chandrasekaran, chairman of Tata Sons Ltd, said GenAI will have a significant impact on every industry, but will also lead to uncertainty.
Chandrasekaran highlights use of GenAI in e-commerce, manufacturing
“In e-commerce, GenAI is being used to…